Your files are missing. Let's figure out what happened.
Deleted files, failing drives and computers that won't start don't always mean your data is gone forever. I'll evaluate the problem and determine the safest path toward getting your files back.
Can't get to your files?
If a drive is failing or important files suddenly disappeared, avoid experimenting with it. Tell me what happened first.
GET DATA RECOVERY HELPWhen important files suddenly aren't there.
The right recovery method depends on why the data became inaccessible. The first job is determining whether the problem is with the files, the operating system or the storage device itself.
Deleted Files
Evaluate options for recovering files or folders that were accidentally deleted.
Failed Hard Drives
Assess drives that have stopped working or are showing signs of mechanical or electronic failure.
SSD Problems
Evaluate inaccessible solid-state drives and determine what recovery options may still be available.
Computer Won't Start
Recover important files from a computer even when Windows or macOS itself will no longer boot normally.
External Drives
Troubleshoot external hard drives, SSDs and USB storage that are no longer mounting or showing your files.
Backup Recovery
Locate and restore files from existing local, external or cloud backups when available.
Sometimes the best first step is to stop.
When a storage device is failing, repeatedly restarting the computer, running repair utilities or continuing to write new data can sometimes make recovery more difficult.
If the files are important, I'll first evaluate what's happening and determine whether normal recovery is appropriate or the device should be left alone for specialized recovery.
Let's figure out the safest way to get them back.
Tell me what happened, what device the files are on and how important the data is. I'll help determine the appropriate next step before we do anything that could make recovery harder.