Something strange happening with your computer?
Pop-ups, redirects, fake warnings, suspicious programs and unexpected behavior can all be signs that something isn't right. I'll help figure out what's actually happening and get your computer cleaned up.
Think you have malware?
Don't click the warning, call the number on the pop-up or install another random cleanup program. Tell me what you're seeing first.
GET MALWARE HELPViruses don't always announce themselves.
Sometimes the signs are obvious. Other times it's simply a computer behaving differently than it used to. I'll diagnose the problem before assuming malware is the cause.
Pop-Ups & Fake Alerts
Constant warnings, fake virus messages and pages telling you to call a support number.
Browser Redirects
Searches going somewhere unexpected, changed home pages or unwanted browser extensions.
Suspicious Programs
Applications, toolbars or utilities you don't remember installing appearing on the computer.
Sudden Slowdowns
A computer that has suddenly become unusually slow, unresponsive or unstable.
Account Concerns
Unexpected password resets, login alerts or other signs that an online account may have been compromised.
Scam Aftermath
Help after interacting with a fake support warning, suspicious caller, phishing message or remote-access scam.
First, figure out what actually happened.
A scary message on the screen doesn't necessarily mean your computer is infected. Fake security warnings are specifically designed to make you react before you have time to think.
I'll look at the symptoms, determine what we're dealing with and recommend the appropriate cleanup and security steps instead of automatically assuming the worst.
Fix the problem — then reduce the chance of another one.
Removing unwanted software is only part of the job. If an account, password or remote-access tool was involved, there may be additional steps worth taking afterward.
Computer Cleanup
Remove malicious or unwanted software where appropriate, clean up browsers and startup items, install updates and make sure the computer is behaving normally again.
Security Follow-Up
Review passwords, account security, multi-factor authentication and other practical protections when the incident may have involved more than the computer itself.
That's okay. Tell me what happened.
Whether you're looking at a suspicious pop-up right now or your computer simply hasn't been acting normally, tell me what you're seeing and I'll help determine the safest next step.